1. Multilingual online technical support: We provide multilingual online technical support to help customers solve various technical problems and troubles encountered during use. Our technical team has professional technical level and rich experience, and can provide timely and effective technical support for customers with different language backgrounds.
2. Regular remote monitoring and testing: Through the remote monitoring and testing system, we regularly monitor and test customers' equipment remotely to grasp the equipment operation status and performance data in real time. When abnormal conditions are found, we respond in time and provide corresponding solutions to ensure the stable operation of the equipment and fault prevention.
3. International logistics and spare parts services: We provide fast and reliable international logistics services to ensure that spare parts are delivered to customers in a timely manner.
We have a rich inventory of spare parts to meet customers' spare parts needs at any time and ensure the continuous operation of equipment.
4. Regular maintenance and care: We recommend that customers perform regular equipment maintenance and care, and provide corresponding maintenance manuals and operating guides.
Regular maintenance helps to extend the service life of the equipment, reduce the occurrence of failures, and improve the stability and reliability of the equipment.
5. Customer satisfaction survey and improvement: We regularly conduct customer satisfaction surveys to understand customers' evaluation and feedback on our after-sales service.
Based on customer feedback, we continuously improve and optimize our after-sales service system to enhance customer satisfaction and experience.
6. Cross-border repair and maintenance services:
For products that need to be returned to the factory for repair or maintenance, we provide comprehensive cross-border services, including logistics, customs procedures, etc. Ensure that international customers can perform product maintenance conveniently and quickly, and reduce maintenance cycles.
